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Member AND administrator Cannot Edit a custom "Person" field


Hey support,



User Ema as "administrator" permissions cannot add themselves or others into a custom people field called "Tester"


Proposed Solution:
As a "member" of the project, or as an "administrator" Ema should be able to add themselves and others into the custom people field called "Tester".



- The project key is UDL. with name "Updated Decision". This field is available on Bugs and Stories.

- We recently moved to Team-Managed JIRA Project. However, this was also happening in our corporate-managed JIRA project.

- This has been happening ever since Ema joined us ~3 weeks ago

- Here's a screenshot from the "Access" tab in project settings. As you can see they are "Administrator" in this project

Screen Shot 2022-03-15 at 11.30.56 AM.png


- Here's a screenshot from their POV. They cannot add themselves or others into the "Tester" field

Screen Shot 2022-03-15 at 11.29.43 AM.png


- Here is the configuration of the field

Screen Shot 2022-03-15 at 11.36.35 AM.png

- Here's my POV and how I can add Ema to the field.

Screen Shot 2022-03-15 at 11.32.30 AM.png

- Here is the result after clicking the above "Ema" is added to the tester field.



Screen Shot 2022-03-15 at 11.33.05 AM.png

- Ema is able to see this field after, and remove themselves, but they are unable to add themselves back or anyone else.

- Other accounts in the project do not have this issue

Please let me know how to fix this, or if you require additional information.

1 answer

1 accepted

0 votes
Answer accepted
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 17, 2022

Hello @Omer 

Welcome to the community.

Is Ema able to select users in other user picker fields, like Assignee?

To be able to select users in a user picker field the user must have the Global Permission named "Browse Users and Groups". Work with a Jira Administrator to determine if Ema has been assigned to a group that has been granted that permission.

Hi Trudy!


Ema they are able to select users in other user picker fields (like Assignee)

@Trudy Claspill We fixed it! We looked at the permissions of another user that this feature WAS working on and just matched their permissions.

There was a single group that Ema didn't belong to.

Thanks to your comment, we looked into this. 



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