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CSAT not recording

Marco
Marco Jan 03, 2020

Hi there,

I recently create a next-gen Service desk project.

I enabled the system to collect CSAT feedback.

I created, close and rate few tickets myself but CSAT has not been recorded.

Do you experience anything similar?

Thank you

Marco 

 

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 06, 2020

Hello Marco,

Welcome to Atlassian Community!

Testing using the details you provided, I was able to rate the ticket and the information appears correctly on the report.

Just for us to better understand and help you with this issue, can you please let us know where are you searching for the information? Is it directly in the ticket or on the satisfaction report?

Are you creating and rating the ticket using the same account or are you using a separate customer account?

Have you tried creating a ticket on behalf of some other user and asked them to rate?

Regards,
Angélica

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Marco
Marco Jan 06, 2020

Hi Angelica,

I was looking at the satisfaction report:

https://herdinsights.atlassian.net/jira/servicedesk/projects/CS/reports/all-rating

Unfortunately I was also deleting these tests therefore there was no score recorded.

My mistake.

Thank you

Marco 

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