I recently create a next-gen Service desk project.
I enabled the system to collect CSAT feedback.
I created, close and rate few tickets myself but CSAT has not been recorded.
Do you experience anything similar?
Welcome to Atlassian Community!
Testing using the details you provided, I was able to rate the ticket and the information appears correctly on the report.
Just for us to better understand and help you with this issue, can you please let us know where are you searching for the information? Is it directly in the ticket or on the satisfaction report?
Are you creating and rating the ticket using the same account or are you using a separate customer account?
Have you tried creating a ticket on behalf of some other user and asked them to rate?
I was looking at the satisfaction report:
Unfortunately I was also deleting these tests therefore there was no score recorded.
Hi! My name is Eoin and I'm a product manager working on Team-managed projects in Jira Software Cloud. We're continuously improving and updating Jira Software and feedback from our customers is ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events