webhook does not fire on transition

I have created a webhook in JIRA and associated it with a transition.

I have verified that webhooks can fire to slack on ticket events, however I am unable to get the webhook to fire on transition.

The configured transition steps are:

The following will be processed after the transition occurs

Move up Move down Edit Delete
Set issue status to the linked status of the destination workflow step.
Move up Move down Edit Delete
Add a comment to an issue if one is entered during a transition.
Move up Move down Edit Delete
Update change history for an issue and store the issue in the database.
Move up Move down Edit Delete
Re-index an issue to keep indexes in sync with the database.
Move up Move down Edit Delete
Send transition to webhook: CS Queued
Move up Move down Edit Delete
Fire a Generic Event event that can be processed by the listeners.

Webhook configuration shows associated with the Transition, but no event is fired.

Any suggestions on how to troubleshoot this? I'm following the configuration documents exactly

2 answers

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0 votes

Hi Sarah, Have you had any luck resolving this as I also have a webhook associated to a transition which isn't firing.

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0 votes

This is still an issue, has anyone ever dealt with firing a webhook on a JIRA transition?

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