After checking logs i can see this below error
Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: *'\xD1\x82\xD0\xB5\xD1\x81...'* for column 'actionbody' at row 1))
So there's rubbish being put into a comment somehow. Check with the user to see what they are entering? I'd also check if you've got everything set up for utf-8 correctly
And, again, read the application logs - that database error is likely to be only part of the problem, and you need to know what all of it is.
What is the database type? MySQL? Like Nic said, check the character set for the database.
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