problem facing in creating issue on jira 5.0.7

while creating the issue we are facing the problem called "Error creating issue:-Error occured while storing issue"


2 answers

1 vote

You will need to read the application log for more details on what the actual error is.

Also check the permissions in DB side.

After checking logs i can see this below error

Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: *'\xD1\x82\xD0\xB5\xD1\x81...'* for column 'actionbody' at row 1))


So there's rubbish being put into a comment somehow. Check with the user to see what they are entering? I'd also check if you've got everything set up for utf-8 correctly

And, again, read the application logs - that database error is likely to be only part of the problem, and you need to know what all of it is.

What is the database type? MySQL? Like Nic said, check the character set for the database.

Read the command at - https://confluence.atlassian.com/display/JIRA/Connecting+JIRA+to+MySQL#ConnectingJIRAtoMySQL-2.CreateandConfiguretheMySQLDatabase

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