problem facing in creating issue on jira 5.0.7

while creating the issue we are facing the problem called "Error creating issue:-Error occured while storing issue"

2 answers

1 vote

You will need to read the application log for more details on what the actual error is.

Also check the permissions in DB side.

After checking logs i can see this below error

Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: *'\xD1\x82\xD0\xB5\xD1\x81...'* for column 'actionbody' at row 1))

So there's rubbish being put into a comment somehow. Check with the user to see what they are entering? I'd also check if you've got everything set up for utf-8 correctly

And, again, read the application logs - that database error is likely to be only part of the problem, and you need to know what all of it is.

0 vote
Renjith Pillai Community Champion Jan 21, 2013

What is the database type? MySQL? Like Nic said, check the character set for the database.

Read the command at -

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