how does the resolution date and time get set? We have conditions in the workflow to change the resolution status. This is also setting the resolution date and time. How can we prevent the date and time to set before the issue is marked fixed?

how does the resolution date and time get set? We have conditions in the workflow to change the resolution status. This is also setting the resolution date and time. How can we prevent the date and time to set before the issue is marked fixed?

3 answers

1 accepted

1 vote
Accepted answer

You can't. Resolution date/time is not a real field, it is derived directly from the history, and the derivation is "the last time the resolution changed from <null> to <something>".

It's not stored in the database, only the index, and it's updated/corrected on every change to the issue.

I am assuming that by "resolution status" you do mean just "resolution" - status doesn't have anything to do with this, it's separate from resolution and I just want to make sure it's clear.

To work-around this, you need to create a custom field and set it yourself when you need it to be set.

That is just what I was afraid of....thanks for your input.

Sorry it wasn't what you wanted to hear, but "resolution date" as implemented, is a very useful measure for many (most?) Jira users. To change the behaviour is a total pain, so I wouldn't bother, but adding a different metric is easy-ish, and far more helpful.

What if the resolution changed from <something> to <something else>> We'd expect the Resolved date to stay same, but it seems it is changing...

I am having the same issue. the thing is we are trying to use a third party time tracking app (Hubstaff) and they use the resolution date as an identifier for "active" or "inactive" issues, being active issues all with no resolution date.

Since we are using custom workflows and require resolution on certain transitions, the resolution field becomes mandatory from the creation of issues, so all our issues have a resolution date.

I strongly disagree that "resolution date as implementes is a very useful measure for many (most?) jira users", since it's not a field that can be updated and it's functioning seems completely independent from any action the user may take.

Is there a workaround for this?

Hi @Nic Brough,

 

I accept your answer but I can not explain how the csv importer do the magic at least in JIRA version 7.x . Actually if you map a column to Resolution and another one to Date Resolved you can even update an existing issue's resolution date. What's more there is no change in the issue's history at least on the UI.

 

Regards,

Istvan

Script Runner:

import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.IssueManager
import java.sql.Timestamp
 
ComponentManager componentManager = ComponentManager.getInstance()
IssueManager issueManager = componentManager.getIssueManager()
MutableIssue myIssue = issueManager.getIssueObject("SMS-1435")

Timestamp time = new Timestamp(2013, 03, 25, 0, 44, 0, 0) 
myIssue.setResolutionDate(time)
myIssue.store()

Hi,
The resolveddate field has wrong date after using the above script. I used the timestamp (2017, 01, 29, 7, 0, 0, 0) for Jan 29, 2017, but after running the script, resolveddate changed to April 01, 2017. Can you verify below script and let me know if I'm using right syntax for timestamp?
 


import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.IssueManager
import java.sql.Timestamp
import com.atlassian.jira.component.ComponentAccessor
ComponentManager componentManager = ComponentManager.getInstance()
IssueManager issueManager = ComponentAccessor.getIssueManager()
MutableIssue myIssue = issueManager.getIssueObject("SMS-9165")
Timestamp time = new Timestamp(2017, 01, 29, 7, 0, 0, 0)
myIssue.setResolutionDate(time)
myIssue.store()

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