Watching doesn't trigger emails for added comments

Hi, I'm not sure if this is part of the configuration in our organisation BUT if you are watching a jira then emails will be sent for most updates EXCEPT an update to a comment. Why is that so? Or is there something we are doing wrong? If you EDIT the Jira and then update the comment then an email with all the changes is sent to the Watcher, However, when comment is changed on it's own an email is not sent??? We were wondering why.

please help.

Thanks,

Denise

1 answer

1 accepted

This widget could not be displayed.

Check your "notification scheme" for the project(s). I suspect you'll find "add comment" and/or "edit comment" are not set up to be sent to "watchers"

Thanks Nic, I looked at the notification scheme and you're right it is not set up to do that. I don't have access to change it, but I'm happy I understand the behaviour now.

Thanks again.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in Statuspage

What are your best incident management tips and stories? #HugOps

 👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while keep...

38 views 2 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you