User Profile Summary causes a crash


A user with no projects added always crash on the Profile/Summary page (ViewProfile.jspa). When even a single project is added to the system (seems there is no need even to add the user to the project) the summary tab renders correctly. When the project is removed, the error is back again.

Can you ask me what is the stacktrace about?

Can you give some advice for a user-friendly workaround?

Many thanks for your help!


An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getFragmentHtml' in class com.atlassian.jira.user.profile.ActivityUserProfileFragment threw exception class com.atlassian.gadgets.GadgetParsingException : org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500 at org.apache.velocity.runtime.parser.node.ASTMethod.execute( at org.apache.velocity.runtime.parser.node.ASTReference.execute( at org.apache.velocity.runtime.parser.node.ASTReference.render( at org.apache.velocity.runtime.parser.node.ASTBlock.render( at org.apache.velocity.runtime.parser.node.ASTIfStatement.render( at org.apache.velocity.runtime.parser.node.SimpleNode.render( at org.apache.velocity.Template.merge( at at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody( at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody( at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody( at com.atlassian.jira.plugin.JiraResourcedModuleDescriptor.getHtml( at com.atlassian.jira.user.profile.SummaryUserProfilePanel.getHtml( at com.atlassian.jira.web.action.user.ViewProfile.getHtmlForSelectedTab( at sun.reflect.GeneratedMethodAccessor18317.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke( at java.lang.reflect.Method.invoke( at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke( at webwork.util.InjectionUtils.invoke( at webwork.util.ValueStack.findValue( at webwork.util.ValueStack.findValue( at webwork.view.taglib.WebWorkBodyTagSupport.findValue( at webwork.view.taglib.BasicPropertyTag.doStartTag( at at at org.apache.jasper.runtime.HttpJspBase.service( at javax.servlet.http.HttpServlet.service( at org.apache.jasper.servlet.JspServletWrapper.service( at org.apache.jasper.servlet.JspServlet.serviceJspFile( at org.apache.jasper.servlet.JspServlet.service( at javax.servlet.http.HttpServlet.service( at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter( at org.apache.catalina.core.ApplicationFilterChain.doFilter( at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter( at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter( at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter( at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter( at org.apache.catalina.core.ApplicationFilterChain.doFilter( at

1 answer

1 accepted

Gadgets are loaded via AJAX, which means that it makes a separate request to your server. However, when it tries to download this data, your server is giving a HTTP error 500, which is an internal server error.

90% of the time in support this is due to a wrongly configured Base URL, be sure that it's filled in to the same URL you're accessing your application with. To change this, read the following documentation: Setting the Base URL.

If that doesn't fix it, try this: Gadgets do not Display when Failing to Access XML Specification.


many thanks for your answer.

Why is the Base URL important? In my case I can access to the same JIRA from 3 different URL. As far as I know the Base URL is just for the email notifications.

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