Unable to retrieve gadget xml. HTTP error 500

In a fresh installation (any version, for instance 4.4.3 ,, etc) and after loading data from a production site (JIRA 4.4.1), which are imported without errors, when logging in again gadgets are not loaded and says this:

Error loading gadget from rest/gadgets/1.0/g/com.atlassian.jira.gadgets:introduction-gadget/gadgets/introduction-gadget.xml: org.apache.shinding.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500

Logs reports errors similar to this one:

2013-01-14 00:45:01,575 http-8080-7 WARN pedro.perez 45x205x1 1en7x8o, /secure/Dashboard.jspa gadgets.embedded.internal.GadgetUrlBuilder GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/com.atlassian.jira.gadgets:quicklinks-gadget/gadgets/quicklinks-gadget.xml

Keep in mind that the default gadgets work in the fresh installation and I start to crash after importing the data from the old installation, so I think is not a self-signed certificate issue like other posts in the forum suggest.

What should I consider or check out?

2 answers

Hi Ithamar,

HTTP error 500 means Internal Server Error, as you can see here. Since it only happens after the XML import, I believe it's something with the URL of this gadget.

So what happen if you try to remove and readd the gadget? Also, you may check JIRA base URL as it's used to render the gadgets.


I just fresh installation and same error happened. I only changed port numbers and I don't upgrade it is new installation. I am using MSSQL. Also i can't login it says that : Sorry, your username and password are incorrect - please try again.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

209 views 3 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you