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Ticket with attached image file doesn't open

I'm suppose that the problem is with CMY color schema of attached image file.

How to deal with this?

2 answers

0 votes
Janet Albion Atlassian Team Feb 27, 2013

Hi Eugene,

It's sound like you bump into bug https://jira.atlassian.com/browse/JRA-20072

Can you confirm ?

Yes, it sounds like JRA-20072 but I'm not sure if this is the same.

As it turned out, the ticket with attached JPG in my Jira instance takes very long to open and produces slightly different exception in log:

2013-02-23 06:54:46,941 http-8080-8 ERROR xxxxxxxxxx 414x1988x3 xxxxxx xxx.xxx.xx.xxx,xx.xx.xxx.xx /browse/xxx-xxxx [jira.web.component.ModuleWebComponentImpl] Error rendering web panel: com.atlassian.jira.jira-view-issue-plugin:
attachmentmodule (null)
java.lang.IllegalArgumentException: Numbers of source Raster bands and source color space components do not match
        at java.awt.image.ColorConvertOp.filter(Unknown Source)
        at com.sun.imageio.plugins.jpeg.JPEGImageReader.acceptPixels(Unknown Source)
        at com.sun.imageio.plugins.jpeg.JPEGImageReader.readImage(Native Method)
        at com.sun.imageio.plugins.jpeg.JPEGImageReader.readInternal(Unknown Source)
        at com.sun.imageio.plugins.jpeg.JPEGImageReader.read(Unknown Source)
        at javax.imageio.ImageIO.read(Unknown Source)

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