Slow performance/non-responsive since upgrade to 5.7.2


We upgraded to 5.2.7 (from 5.0.4) over the weekend. Since then, users are complaining of JIRA hanging - actions like transferring tasks etc do not complete (popup showing progress just stays there). Then if they cancel the popup, the action appears to have been completed.

2 answers

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Appears to be a browser display issue more than anything else -

JIRA is updating as normal, but the windows shows it to be still working

Workaround for now: while the screen looks like it’s still busy, open another tab for the same JIRA and u’ll see the update has taken place

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Janet Albion Atlassian Team Mar 03, 2013

Hi Steven,

Since it's seems that it slow in the browser side, does it happen to all browser types ? Have you tried different browser version ?

Just to confirm, check if it is also same behaviour with:

  • Base URL match the URL access by user
  • direct access (bypassing the network configuration eg: proxy)
  • does it always slow or only slow during certain time of the day ?
  • does all issue operation is slow ?

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