Only Agents can configure the help desk. Access the project through JIRA's interface, go into Permissions and roles for the project. Make sure you are in the "Administrators" role of the project. You can also double check if you have the "Manage Agents" option when you click on "Service Desk" in the top panel (that means you have the permission to add yourself as an Agent to the SDs)
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Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork? We've compiled a list here, along with...
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