Resultion date not appearing in query results but appears on issue

Jira is exhibiting some strange behavior that I don't understand. If I run the query _resolutiondate = empty and resolution != Unresolved_ many issues are returned. If I add the column *Resolved* to the query results the date is blank for all issues. However, if I open each issue individually there is a valid *Resolved* date and the *Resolution* field has a valid resolution. There does not seem to be any reason or pattern to why this happens. I can look at two different issues from the same project, same issuetype, resolved on the same day, by the same person, with the exact same workflow transitions, and one will show the *Resolved* date in the query results and the other will not. Can you explain how these dates work and what could possibly be causing this?

2 answers

Hi Stephen,

From your description it seems the indexes are out of synch. Can you try rebuilding the indexes from scratch by proceed as follows:

* Stop your JIRA

* Delete the content of your $JIRA_HOME/caches/indexes folder

* Restart your JIRA

* Index it

Then try performing the search again.

Hope it helps!



The following steps fixed this problem:

Rebuild your JIRA index from scratch

  • Shutdown JIRA.
  • Delete all the files in the following folders:
    • <JIRA-INSTALL>/work
    • <JIRA-HOME>/caches/indexes
  • Restart JIRA
  • Run the Re-Index. (Administration > System > Advanced > Indexing > Re-Index)

I hope it helps the next users!

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published Tuesday in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

419 views 6 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot