Resolution Time chart, Indexing is currently not configured


we get on the JIRA server error on Dashboard for the Resolution Time chart: "gadget.common.indexing=indexing is currently not configured so no issue searching can be performed". We try to disable/enalbe the plugin, set jira.indexing.option=true in, restart JIRA and nothing helped.

How to solve this issue?

Best Regards,


3 answers

0 vote

Yup, that's a known bug.  Follow for more info

Thanks, I see that thay solved this with JIRA version 6.3.3 and above in JIRA charting plugin for some charts, hope they will solve this for earlier vesions in near future.

But how that it was working in the beginning? Just at some moment it throw that error, how come?

I'm sorry, I don't understand the question.

I mean that the Resolution Time chart worked when I added on the dashboard for the first time and it was good let say for the first 20 days. After that period the chart doesn't work, i don't know the cause why it stopped working, just that.

What version of Jira are you on, and have you made any changes to it?

6.2.6. Installed some plugins, nothing special. Disabled/enabled the Resolution Time chart in system Jira Gadgets plugin but still nothing.

Something you did probably upset the index and data, and triggered the bug. Without knowing exactly what you changed, it's hard to tell. Assuming the plugin is enabled, and the right fields are there, I'd try re-indexing when you can afford the downtime.

Try re-indexing, still the same error: "gadget.common.indexing=indexing is currently not configured so no issue searching can be performed"

0 vote

Hi Ivan,


This bug has been fixed already as per

Please update your plugin to the version 1.26.1 and it should work fine.



Correct me if i'm wrong, but Resolutin Time chart isn't included with JIRA charting plugin, as it says: "Note: the following charts have been built in to JIRA 4.0 and later, so are no longer part of the Charting plugin: Resolution Time" The Resolution Time chart is in JIRA Gadget plugin which is a system plugin that can't be updated. And that version of plugin is for Jira version 6.3.3 - 6.3.8. Best Regards, Ivan

Can anyone help me with this one? I looked at the log file, but there isn't anything writen for that error.

Best Regards,


The problem was solved. The issue was the translation packed that we made, some part of the translation package did somehow affect that Resolution Time gadget. After deleting that part, the chart was correctly displaying.

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published Tuesday in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

460 views 8 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot