We are using JIRA 4.4.4. We configured issue creation from mail boxes using com.atlassian.jira.service.services.pop.PopService. We receive a lot of HTML emails and we would like to preserve their formatting (especially tables). https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email says:
If HTML/Rich Text formatting is not being process correctly by JIRA, this is an expected behaviour. The email comment handler was designed to do plain text conversion.
Is there any solution? What would you recommend?
Hmm, JIRA 4.x, JEMH has no HTML support in that release, current releases have some HTML -> wiki markup conversion but it is far from 'nice' and is intended to help with presentation of some trivial table structures. Future work will work on this, with a goal of making it 'closer', but not for JIRA 4.x Im afraid.
The 'best' solution on offer in current releases is to actually attach the source email to the issue, retaining all related formatting 'exactly'.
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