Preserving HTML formatting in issues created from email

We are using JIRA 4.4.4. We configured issue creation from mail boxes using com.atlassian.jira.service.services.pop.PopService. We receive a lot of HTML emails and we would like to preserve their formatting (especially tables). https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email says:

If HTML/Rich Text formatting is not being process correctly by JIRA, this is an expected behaviour. The email comment handler was designed to do plain text conversion.

Is there any solution? What would you recommend?

7 answers

This widget could not be displayed.

Not natively, that is the expected behaviour. You can go the plugin route:

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

I'm sure @andybrook will give you the help you need.

Hmm, JIRA 4.x, JEMH has no HTML support in that release, current releases have some HTML -> wiki markup conversion but it is far from 'nice' and is intended to help with presentation of some trivial table structures. Future work will work on this, with a goal of making it 'closer', but not for JIRA 4.x Im afraid.

The 'best' solution on offer in current releases is to actually attach the source email to the issue, retaining all related formatting 'exactly'.

This widget could not be displayed.

Capturing email without HTML is bad.  I can't even get a decent round trip - jira-generated email loses format when it's forwarded back into Jira!  Definitely a problem here.

This widget could not be displayed.

5 years and still nothing ... sad 

This widget could not be displayed.

I think we will try to attach email body as an attachment.

This widget could not be displayed.

Any news on this issue?

Is there now a way to preserve the HTML format of the incoming email?

Thank you

This widget could not be displayed.

I also would like an update on this. Thanks in advance!

This widget could not be displayed.

In the newest version of JIRA is it possible to preserve HTML email formatting when adding HTML emails to comments?

Gonchik Tsymzhitov Community Champion Jun 02, 2017

Hi, 

I have checked on 7.3.6 version with standard mail handlers. 

HTML email formatting does not work. :(

 

 

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

37 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you