Preserving HTML formatting in issues created from email

We are using JIRA 4.4.4. We configured issue creation from mail boxes using We receive a lot of HTML emails and we would like to preserve their formatting (especially tables). says:

If HTML/Rich Text formatting is not being process correctly by JIRA, this is an expected behaviour. The email comment handler was designed to do plain text conversion.

Is there any solution? What would you recommend?

8 answers

Not natively, that is the expected behaviour. You can go the plugin route:

I'm sure @andybrook will give you the help you need.

Hmm, JIRA 4.x, JEMH has no HTML support in that release, current releases have some HTML -> wiki markup conversion but it is far from 'nice' and is intended to help with presentation of some trivial table structures. Future work will work on this, with a goal of making it 'closer', but not for JIRA 4.x Im afraid.

The 'best' solution on offer in current releases is to actually attach the source email to the issue, retaining all related formatting 'exactly'.

5 years and still nothing ... sad 

more than sad!

Like 2 people like this

I think we will try to attach email body as an attachment.

Capturing email without HTML is bad.  I can't even get a decent round trip - jira-generated email loses format when it's forwarded back into Jira!  Definitely a problem here.

Any news on this issue?

Is there now a way to preserve the HTML format of the incoming email?

Thank you

I also would like an update on this. Thanks in advance!

In the newest version of JIRA is it possible to preserve HTML email formatting when adding HTML emails to comments?

Gonchik Tsymzhitov Community Champion Jun 02, 2017


I have checked on 7.3.6 version with standard mail handlers. 

HTML email formatting does not work. :(




I am also waiting for a solution on this . At least reduce the extra white space between lines. 


Like 1 person likes this

Need this for JIRA service desk in particular

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