Preserving HTML formatting in issues created from email

[Vytenis Bivainis]

We are using JIRA 4.4.4. We configured issue creation from mail boxes using com.atlassian.jira.service.services.pop.PopService. We receive a lot of HTML emails and we would like to preserve their formatting (especially tables). https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email says:

If HTML/Rich Text formatting is not being process correctly by JIRA, this is an expected behaviour. The email comment handler was designed to do plain text conversion.

Is there any solution? What would you recommend?

[Ryan Grewal]

5 years and still nothing ... sad 

[Harald Ulreich]

more than sad!

[Kara Kerkhof]

Any news on this, it's 2020 now... hopefully SOMETHING?

[Vytenis Bivainis]

I think we will try to attach email body as an attachment.

[MatthewC]

Not natively, that is the expected behaviour. You can go the plugin route:

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

I'm sure @andybrook will give you the help you need.

[Andy Brook [Plugin People]]

Hmm, JIRA 4.x, JEMH has no HTML support in that release, current releases have some HTML -> wiki markup conversion but it is far from 'nice' and is intended to help with presentation of some trivial table structures. Future work will work on this, with a goal of making it 'closer', but not for JIRA 4.x Im afraid.

The 'best' solution on offer in current releases is to actually attach the source email to the issue, retaining all related formatting 'exactly'.

[Justin Warwick]

Aside from "mere" spacing and styling, I have noticed that colspan attributes are also stripped out, which can affect the "meaning" of a table. If/when we get a solution, it would be nice to be able to distinguish between preserving cosmetics and preserving some of the deeper semantic/geometric layout.

[John Chachere]

Capturing email without HTML is bad.  I can't even get a decent round trip - jira-generated email loses format when it's forwarded back into Jira!  Definitely a problem here.

[Saad]

I am also waiting for a solution on this . At least reduce the extra white space between lines. 

[Harald Ulreich]

plssssssssssss

[Saad]

Need this for JIRA service desk in particular

[Martin Johannes Kalchgruber]

I am also waiting for a solution on this.

[enjayaitch]

Me too

[richard.wang@ny.frb.org]

In the newest version of JIRA is it possible to preserve HTML email formatting when adding HTML emails to comments?

[Gonchik Tsymzhitov]

Hi, 

I have checked on 7.3.6 version with standard mail handlers. 

HTML email formatting does not work. :(

[Adam Tiner]

I also would like an update on this. Thanks in advance!

[Arianna Fabbri]

Any news on this issue?

Is there now a way to preserve the HTML format of the incoming email?

Thank you