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Performance issue with v1000.1010.0

Divya Dias May 25, 2017

Hi,

We (the organisation) have been using the licensed  v1000.1010.0  for a while here in India. In the last few weeks, JIRA and Confluence operations have been annoyingly slow. On doing a tracert we see it is pointing to the server hosted somewhere in US and the folks in US do not see latency/performance issues.

Can you help us with a solution to the latency issues seen? Do you have servers hosted elsewhere closer to India?

Would be happy to provide any additional info required.

1 answer

0 votes
Nic Brough [Adaptavist] Community Leader May 26, 2017

I'm not sure Atlassian can do a lot about the networks between the US and India.

They currently only have data centres in the US, although they are looking into getting another one in Ireland.

However, they might be able to do something - you'll need to raise this with https://support.atlassian.com to get them to look at it for you.

Divya Dias May 31, 2017

Will try reaching out to the support team. Thanks Nic!

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