Opening issues from email


I try to create issues from external email. What I did :

- crete a project for incoming issues : Tickets entrants / key: TICKETS

- adjust Issues > Mail > Incoming mails

- set Notification scheme to Tickets (system default)

- create a Google redirection from to

- send an email to

Nothing happens...

I tested the Google redirection with another account, it's ok.

What is missing ?



2 answers

Hi Marc,

I don't think you can create issues from email with OnDemand. You should be able to reply to a JIRA notification to create a comment on an existing issue, but I don't think you can create new issues.

From's+Guide :

"JIRA OnDemand includes a mail service configured to create issue comments from replies to JIRA notifications. Setting up a JIRA service to create issues and comments from an external POP/IMAP server is not currently supported."

If you manually create an issue in JIRA to trigger a notification and reply to the notification does that create a comment from the email?

Hope that helps?


Do you have a service set up that watches your email address and retrieves mail when it finds some?


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