Opening issues from email

Hello,

I try to create issues from external email. What I did :

- crete a project for incoming issues : Tickets entrants / key: TICKETS

- adjust Issues > Mail > Incoming mails

- set Notification scheme to Tickets (system default)

- create a Google redirection from tickets@quod.ch to jira@quodsa.atlassian.net

- send an email to tickets@quod.ch

Nothing happens...

I tested the Google redirection with another account, it's ok.

What is missing ?

Thanks,

Marc

2 answers

Hi Marc,

I don't think you can create issues from email with OnDemand. You should be able to reply to a JIRA notification to create a comment on an existing issue, but I don't think you can create new issues.

From http://confluence.atlassian.com/display/AOD/JIRA+Administrator's+Guide :

"JIRA OnDemand includes a mail service configured to create issue comments from replies to JIRA notifications. Setting up a JIRA service to create issues and comments from an external POP/IMAP server is not currently supported."

If you manually create an issue in JIRA to trigger a notification and reply to the notification does that create a comment from the email?

Hope that helps?

Andrew.

Do you have a service set up that watches your email address and retrieves mail when it finds some?

see... http://confluence.atlassian.com/x/uAESCw

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

54 views 2 4
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you