I try to create issues from external email. What I did :
- crete a project for incoming issues : Tickets entrants / key: TICKETS
- adjust Issues > Mail > Incoming mails
- set Notification scheme to Tickets (system default)
- send an email to firstname.lastname@example.org
I tested the Google redirection with another account, it's ok.
What is missing ?
I don't think you can create issues from email with OnDemand. You should be able to reply to a JIRA notification to create a comment on an existing issue, but I don't think you can create new issues.
"JIRA OnDemand includes a mail service configured to create issue comments from replies to JIRA notifications. Setting up a JIRA service to create issues and comments from an external POP/IMAP server is not currently supported."
If you manually create an issue in JIRA to trigger a notification and reply to the notification does that create a comment from the email?
Hope that helps?
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