We are not Atlassian support. We are end-users. We can try to help you if you tell us what the errors are (start with a look at your logs, and tell us where you have not followed the Atlassian documentation)
If you want support from Atlassian, see https://confluence.atlassian.com/display/Support/Atlassian+Supportbut be aware that they do not do "on call" to help you muddle through installation, it's only for installed production systems (and even then, you'll need to go through the information gathering phase to raise an issue before they will call you back)
To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?” That question applies to both implementation and improvements on the Scrum framew...
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