Jira Mobile Connect not sending from device

We're having an issue with our app, while we were developing the app JMC was working fine. Now we have an issue where you can't create an issue from a phone. I can create one from the Simulator and I can create one using the beta Android version, but when I try send from my phone I get the "Feedback in Transit!..." alert and "-[JMCRequestQueue doFlushQueue:] Ignored queued item as send process is in progress". The device is on wifi and the app itself can run fine so I know it isn't an internet availability issue, the simulator and device are running the exact same build so the JMC settings are fine, the issues from the simulator and the Android devices are showing so it isn't a problem with jiraconnectuser. Anyone have any ideas what could be wrong?

2 answers

1 accepted

We found the error, the DEBUG flag wasn't set in the Release version so it was trying to send an empty Log file and causing a crash in JIRA.

0 vote
Ahmad Danial Atlassian Team Feb 04, 2013

Hey there, Matt.

I would recommend you to contact the plugin vendor directly and address the issue that you are experiencing with the plugin. This will ensure a timely response and they will definitely be the best point of contact.

Email: sf-ecosystem@atlassian.com

Unless there are other users have bumped into the same issue, they might be able to share their thoughts on this issue.

Warm regards,


Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Posted Thursday in Off-topic

Friday Fun: What's your favourite beer/drink

As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...

285 views 38 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot