Jira Mobile Connect Query

Hi, I'm trying to work out a way to identify when a user responds to a ticket created from JIRA Mobile Connect. Currently we have a problem where we respond to a ticket and then close the ticket and have no visibility if the user subsequently responds. Is there a way to identify closed tickets where we were not the last to add a comment? I've done a lot of searching on this and can't see a why to build this type of filter.

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Is there a possibility to modify the automatic created crash report after an exception with some custom data?

Thanks in advance, tom

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