JIRA 5.0.6 - Custom Events in Notification Scheme

Custom Events in Notification Scheme

We have multiple requests from around the organization to be able to configure RED ALERT MAILS upon occurrence of any non compliance with respect to standard thresholds in Projects.

For e.g. Actual hours exceeding Planned estimate by more than 50 %, send red alert to Project manager.

Can we configure this through custom events. I am using JIRA 5.0.6 and GH 5.10


1 answer

1 vote

Those aren't "events" in Jira language, they're business processes. Unless an issue actually changes as a result of some process, Jira has nothing to hang an alert on to. Jira's standard notifications are sent in response to an event, but you've not actually got any events in your requirement.

You could create a filter for "all issues that are now over a threshold" and subscribe to it - that would get you a list of issues on a regular basis.

I think you'd be better off looking at something more clever though - Jelly escalation is at https://confluence.atlassian.com/display/JIRA/Jelly+Escalation - with that, you'll still need to create the filter, but I would set it up to change the status of issues that match. That way, you get an "event" on which you can send email, AND you have a really simple "show me all issues in status of Alert" search to help you find things.

Anything more complex, you're going to need to code, although there's quite a few plugins that will help you avoid doing it all yourself.

Thanks Nic. Filters in JIRA are excellent but how do I define the threshhold. I could n't make any numerical field as custom fields in JIRA for e.g. Give me all issues where time spent is more than 10% of estimate, or when accuracy is -30%.

Additionally I saw in one of the trainings taht JIRA 5.1 allows custom events. Will that help me.

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