Issue Comments have random strike throughs of text- how to fix?

Incredibly aggravating and I hope there's a simple answer- I've looked all over the help files and can't seem to get this to work right.

When I enter comments in Issues I often get text randomly struck through with lines so it looks like I'm deleting those words. Which I'm not. This is totally random and is causing problems with communication in my team.

I've looked at JIRA OnDemad help- mentions rich text formatting buttons- I do not have ANY formatting buttons on my Issues views. I tried to go into change the Comments setting to Plain Text and that didn't help. I REALLY need to address this ASAP and would appreciate someone's help. I am not a JIRA expert so you'll need to tell me exactly what steps to take. Thanks.

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Accepted answer

Hi Kevin,

You can create a strike through by surrounding a word/sentence with hyphens. It may be worth testing this to see if it is the root cause of your issue.

Thanks,

Jim

it happens on text with no hyphens around it. completely random. very aggravating. thanks for the tip though.

Actually- when going back and editing it's taking some hyphens and using that as you suggested. some other hyphenated sentences don't get this. still seems random but I know what to look for- thanks for the help.

Good to hear Kevin, for the strikethrough to occur the leading hyphen must be directly before the first letter of the word/sentence and the trailing hyphen must be directly after the last word, ie, no spaces. Hopefully this helps narrow down the issue somewhat.

I noticed having ----before and after the text----- like this is the root cause of the problem. Not sure how to resolve it.

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