Integrate with other routing engines

Can JIRA be integrated with any other intelligent routing system to route tickets?

1 answer

0 votes

Um, this is a follow-on question as https://answers.atlassian.com/questions/73055/auto-routing-of-issues-based-on-rules

Talking about "issue routing" without the context is unclear - Savitri is looking for ways to handle automatic assigning of issues to people. The previous question mentioned the built-in "component/project/default" assignee stuff, and the use of JEMH for emails, but I'd assume that they aren't what Savitri needs.

Thanks Nic. Iam looking for ways to route the ticket. The component answer given in the post is a simple routing. Iam looking for more advanced routing. Our company has a intelligent routing system. So wanted to know how easy it is to integrate JIRA with existing routing systems

Jira can be easily interfaced via SOAP. REST, etc. It's an open system. It really depends on how open is your advanced routing system

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in United States

Topic Tuesday: What's your favorite topic?

Good morning All, Our goal is to get you into the habit of while enjoying your favorite morning drink you are checking the NOVA "space" for topics and comments. Your input is really needed and...

62 views 4 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you