I can't remove users and would like to replace an old user with a new one.

We would like to remove a user but can't because they have associated content. The suggestion you gave is to disable them, however, disabling them does not give you the ability to substitute that user with a new one. How can I force the removal?

My real issue is that we've met our quota of users partly because we have users that are no longer with the company. We would like to use their spot for new employees.

2 answers

I am using Jira online, am an administrator, but do not see the option to disable (can delete, if the user weren't linked to issues) a user. Have removed the user from all groups, but it still shows the user count as incremented. Please advise.

You can't remove the user, as you said.

But you can remove the user from all groups. Effectively this will make the user like inactive.Other users won't be able to assign issues to this user.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Off-topic

Get to know our Atlassian User Group Leaders from Bengaluru, India

Meet @Dinesh Dhinakaran, @Vishnu Vasudeva, @Rajeev Verma, and Jamshid Nalakath: Our extraordinary AUG leaders from Bengaluru, India. These four work together to strengthen the bonds of their local co...

152 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you