I am unable to create a request type on Servicedesk

[Mansoor Akhmed]

This question is in reference to Atlassian Documentation: Troubleshooting issues with request types

I have begun a JIRA Serviceesk trial and am the system admin. I am unable to create a request type. JIRA is telling me that i cannot view this page as it is only available to servicedesk users,

[Heidi Duts [ACA-IT]]

Indeed,  You can be a sysadmin, but you have to check te project permission scheme.  It changes from the moment you activate Servicedesk.

[Paulo Hennig]

Hello Mansoor,
Ensure that you're an Service Desk agent and you have a Customer Request Type under your Service Desk project configurations, then try to raise another ticket in your project. In order to troubleshooting this problem, try to also run the Permission Helper for a better understanding related to the Service Desk roles and your permissions.