It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I am unable to create a request type on Servicedesk

This question is in reference to Atlassian Documentation: Troubleshooting issues with request types

I have begun a JIRA Serviceesk trial and am the system admin. I am unable to create a request type. JIRA is telling me that i cannot view this page as it is only available to servicedesk users,

2 answers

Indeed,  You can be a sysadmin, but you have to check te project permission scheme.  It changes from the moment you activate Servicedesk.

0 votes
Paulo Hennig Atlassian Team Nov 30, 2015

Hello Mansoor,
Ensure that you're an Service Desk agent and you have a Customer Request Type under your Service Desk project configurations, then try to raise another ticket in your project. In order to troubleshooting this problem, try to also run the Permission Helper for a better understanding related to the Service Desk roles and your permissions.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Next-gen

Keyboard shortcuts have arrived for next-gen projects!

...ollected feedback from users around the lack of shortcuts, and we’re here to address that: In next-gen projects, I miss the keyboard shortcuts badly. This is particularly true on the Board, but also i...

220 views 2 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you