Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I am unable to create a request type on Servicedesk

Mansoor Akhmed
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 30, 2015

This question is in reference to Atlassian Documentation: Troubleshooting issues with request types

I have begun a JIRA Serviceesk trial and am the system admin. I am unable to create a request type. JIRA is telling me that i cannot view this page as it is only available to servicedesk users,

2 answers

1 vote
Deleted user November 30, 2015

Indeed,  You can be a sysadmin, but you have to check te project permission scheme.  It changes from the moment you activate Servicedesk.

0 votes
Paulo Hennig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 30, 2015

Hello Mansoor,
Ensure that you're an Service Desk agent and you have a Customer Request Type under your Service Desk project configurations, then try to raise another ticket in your project. In order to troubleshooting this problem, try to also run the Permission Helper for a better understanding related to the Service Desk roles and your permissions.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events