I am using JIRA in Atlassian OnDemand. I would like to use Greenhopper as I have at other companies.
I sumitted a request for a trial version of Greenhopper, which generated a license key. The documentation then asked me to install the plug-in, via administration->manage plugins->install plugin. However, the Manage Plugins page has no install button, and has language about how all plug-ins are predefined and addition plug-ins cannot be installed. Greenhopper is in that list of installed plug-ins, and is marked as Enabled. When I expand the Greenhopper entry I see no way to enter a license key.
There is no Agile drop-down on my main JIRA page, which I assume means that Greenhopper is not yet available.
How to proceed from here?
I think there's something unclear on the license request stuff on Atlassian OnDemand, as this is the second one of these I've seen today.
The other one is at https://answers.atlassian.com/questions/109151/no-agile-menus , but I think the basic problem is that it's not clear when you create a "trial version" that you're creating it for a standalone/download installation, and you need to request a trial under OnDemand. That process won't give you a license key at all - it should just make the Agile tab appear in your OnDemand install.
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