If you have the right permission to view the workflow (it's a link underneath the status in the standard issue view), then that could help you see how you get into "in progress". But you'll still need to check with an admin to find out what "conditions" there might be on any transition from "open" to "in progress"
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs