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How to change the maximum size of incoming email in JIRA Cloud

Christian Schab Jun 21, 2017


we received a mail larger than allowed size limit for incoming mails.

The following message is shown:

The incoming email size (14596668 bytes) exceeds the maximum allowed message size (10485760 bytes).

How can can I change the allowed message size?

I have already changed the size of allowed attachment size to 40 MB, but this doesn't helped.

6 answers

1 vote
Dennis Swihart I'm New Here Dec 06, 2018

Same issue here.

0 votes
Patrick Burns Sep 28, 2017

I have the same question, any thoughts?

Lacey Elliott Jan 09, 2019

same issue

0 votes
Luke Spencer Nov 21, 2017

Same issue, files with attachments are not being processed over secure pop as they exceed the maximum allowed message size (despite the attachments being smaller than the set attachment limit).

0 votes
Steve Kwan Aug 27, 2018

I am having the same issue.  Changing the maximum attachment size in the settings does not fix the error.

0 votes
Ronert Wallström Oct 17, 2018

We have the same issue as Kwan.. changing settings to maximum 2GB does nothing

0 votes
Peter Reiser Jan 21, 2019

I have the same issue  - 

Are there any progress on this question ? 

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