How to change the maximum size of incoming email in JIRA Cloud


we received a mail larger than allowed size limit for incoming mails.

The following message is shown:

The incoming email size (14596668 bytes) exceeds the maximum allowed message size (10485760 bytes).

How can can I change the allowed message size?

I have already changed the size of allowed attachment size to 40 MB, but this doesn't helped.

6 answers

1 vote

Same issue here.

I have the same question, any thoughts?

Same issue, files with attachments are not being processed over secure pop as they exceed the maximum allowed message size (despite the attachments being smaller than the set attachment limit).

I am having the same issue.  Changing the maximum attachment size in the settings does not fix the error.

We have the same issue as Kwan.. changing settings to maximum 2GB does nothing

0 votes

I have the same issue  - 

Are there any progress on this question ? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 12 hours ago in United States

Atlassian acquires AgileCraft

         Good Day, Bad bad traffic, not sure why!!!! 1/2 hour commute took me 2 hours today 🤯 What helped me is that I kept browsing LinkedIn until...

46 views 4 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you