How to change the maximum size of incoming email in JIRA Cloud

[Christian Schab]

Hello,

we received a mail larger than allowed size limit for incoming mails.

The following message is shown:

The incoming email size (14596668 bytes) exceeds the maximum allowed message size (10485760 bytes).

How can can I change the allowed message size?

I have already changed the size of allowed attachment size to 40 MB, but this doesn't helped.

[Patrick Burns]

I have the same question, any thoughts?

[Luke Spencer]

Same issue, files with attachments are not being processed over secure pop as they exceed the maximum allowed message size (despite the attachments being smaller than the set attachment limit).