How to change the maximum size of incoming email in JIRA Cloud

[Christian Schab]

Hello,

we received a mail larger than allowed size limit for incoming mails.

The following message is shown:

The incoming email size (14596668 bytes) exceeds the maximum allowed message size (10485760 bytes).

How can can I change the allowed message size?

I have already changed the size of allowed attachment size to 40 MB, but this doesn't helped.

[Dennis Swihart]

Same issue here.

[Patrick Burns]

I have the same question, any thoughts?

[Lacey Elliott]

same issue

[Luke Spencer]

Same issue, files with attachments are not being processed over secure pop as they exceed the maximum allowed message size (despite the attachments being smaller than the set attachment limit).

[Steve Kwan]

I am having the same issue.  Changing the maximum attachment size in the settings does not fix the error.

[Robert Wallström]

We have the same issue as Kwan.. changing settings to maximum 2GB does nothing

[Peter Reiser]

I have the same issue  - 

Are there any progress on this question ?