How do I set up my issue template for a new project?

I have a new project, and want to set up two options for tickets ~ Data Request and Tagging Request. How do I set up my page/form/issue process (not sure what to call it)?

I am pretty sure all the sections I require are there, just don't know the ABCs of how to simply set up my process. Some of the information I need is:

1. Requestor name, email, phone

2. Data request or tag request

3. Report requirements: weekly, monthly, frequency, etc.

4. Due date


and so on

unfortunately, this tool is not very intuitive for me? :-(

1 answer

0 vote
Richie Gee Atlassian Team Dec 27, 2012

Hi there,

From my understanding of the problem, I have listed down the documentations to assist you on your project creation.

  1. You mentioned that you would like to setup 2 options for tickets, that can be done actually by creating an issue type to associate with it. Refer to the link for details
  2. As for the Request name, email, phones and etc, you might want to create custom fields to host all that information. You can do so by referring to the link below
  3. I would suggest you to have a look at how to configure a customized workflow based on your requirement and associate different screens (or page/form) on the transitions to capture more information from your client
  4. Last but not the least, please do contact Atlassian support for assistance if you encountered problem understanding the steps or further information.

Hope that answers your questions :) cheers

Suggest an answer

Log in or Join to answer
Community showcase
Louis De Jaeger
Posted Thursday in Off-topic

Friday fun: your best joke

Hi all Lets make this Friday fun really fun and post one (or more) of your best jokes! The joke can be about an Atlassian product, or just a really fun joke you want to share! I’m not the best j...

178 views 12 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot