How do I manually renew my Maintenance

Hi,
My credit card cancelled, which caused an outage of my atlassian services.  I entered a new credit card, then everything went back to normal.  However, I was just told my account has expired, even though I submitted new credit card information a couple days ago.  When I try to manually renew, I am unable to select the only Atlassian On Demand license I have.

I've tried to contact several departments (sales, support) from atlassian, but nobody has responded.  Does anybody have any insight as to how manually renew my on demand maintenance so I can start using JIRA and not get my information deleted?

Thanks,
Dave 

2 answers

This widget could not be displayed.

I believe you will need to wait until Atlassian contacts you. 

You might want to raise this as a support request at https://support.atlassian.com as well - that way it's tracked for you.

This widget could not be displayed.

Hi David,

I can see that our sales team got back to you yesterday.

Let us know if you have any further questions.

Isabelle, Renewal Specialist,

Atlassian Amsterdam

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published 3 hours ago in Bitbucket

Branch Management with Bitbucket

As a project manager, I have discovered that different developers want to bring their previous branching method with them when they join the team. Some developers are used to performing individual wo...

27 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you