This question is in reference to Atlassian Documentation: Configuring request types and workflows
I need to get rid of the Priority field in my issue requests within Service Desk. My team is using a custom field called Support Level instead. I have tried everything I can think of. I manually removed the field from the screen and updated the scheme, that didn't work. I created a new screen from scratch without a Priority field and assigned it to the proper views and it still shows up. This doesn't make much sense. When I create a request there is no Priority field. It is only showing up when I open an existing request. It defaults to a low priority and the field is not editable. Please help.
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