This question is in reference to Atlassian Documentation: Configuring request types and workflows
I need to get rid of the Priority field in my issue requests within Service Desk. My team is using a custom field called Support Level instead. I have tried everything I can think of. I manually removed the field from the screen and updated the scheme, that didn't work. I created a new screen from scratch without a Priority field and assigned it to the proper views and it still shows up. This doesn't make much sense. When I create a request there is no Priority field. It is only showing up when I open an existing request. It defaults to a low priority and the field is not editable. Please help.
It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs