Disable "adding a comment" by email reply?

Is there a way to disable Jira automatically adding a comment to the ticket that a user replies to? We want users to only put in comments through Jira because the comment coming through an email reply is formatted horribly (in our opinion)...containing header info, full url links, etc.

We simply just want to disable the comments part coming from email. Or return an error if replying email...either way is satisfactory.

Thanks...Tony

2 answers

Any help?

0 votes
Mirek Community Champion Jul 21, 2014

Adding comments from emails is related to JIRA Handlers. If you want to completly disable it then just remove or use a different handler.

More info about this you can find here:

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

I hope that will help.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

155 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you