Disable "adding a comment" by email reply?

Is there a way to disable Jira automatically adding a comment to the ticket that a user replies to? We want users to only put in comments through Jira because the comment coming through an email reply is formatted horribly (in our opinion)...containing header info, full url links, etc.

We simply just want to disable the comments part coming from email. Or return an error if replying email...either way is satisfactory.

Thanks...Tony

2 answers

Any help?

Adding comments from emails is related to JIRA Handlers. If you want to completly disable it then just remove or use a different handler.

More info about this you can find here:

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

I hope that will help.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

347 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you