Changing my Base URL

This question is in reference to Atlassian Documentation: Configuring the Base URL

Changing my Base URL from http://[IPAddress]:8080 to http://[DNSName]:8080 breaks the Gadgets on my System Dashboard. How do I fix that?


IP Address:

image2016-11-26 15:0:49.png


DNS Name:

image2016-11-26 15:1:35.png

1 answer

This widget could not be displayed.

That almost always means that the JIRA server is not able to reach itself using that url. 

Can the server resolve that name back to itself?  What does nslookup <your host name> give you?

nslookup points to my dynamic public IP address.

I'm using to map my dynamic public IP address to my JIRA Software server.

I've configured port forwarding on my cable modem to point to my router and the router forwards the same ports to the private IP address of my JIRA Software server.

Ok, that sounds like it's right, but we should check the whole route.  On the JIRA server, try "wget http://[DNSName]:8080" - does that grab your JIRA dashboard/login page?

Yes, I've attached what was downloaded.

Right, that's the easy one ruled out (95% of the times we see this, it's a simple routing problem).  The next step is to run through  Although you have already dealt with the routing, and your description probably rules out the application link one.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 5 hours ago in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

15 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you