Can we restore comments restricted to a deleted project role?

Recently we've deleted a project role which has been previously used to restrict the visibility of many comments, therefore once the role was deleted those comments disappeared from JIRA.

We've re-created the project role with the same name and permissions as it had the one we deleted but the comments are not available anymore.

Is there anyway we can restore those comments? 

Thanks in advance for your help.

Regards

Camila

1 answer

0 votes

Hi Camila

The project role that you deleted would have had a database id which would be used to store the comment visibility.

Deleting the project role and recreating it, would have given it a new id.

In the database, you will have to identify the comments and update the old id with the new id of the project role.

The below query should give you all the comments for JIRA issues that belong to a project with id 10001

select * from jiraaction where actiontype='comment'
and issueid in (select id from jiraissue where project = 10001);

Thanks

Bhushan

Thanks Bhushan, we have JIRA OnDemand and therefore I can't access directly to the database.

Can we request support to get help with this?

Regards

Camila

Hi Camila,

You can try raising a support ticket for an answer related to data recovery for Cloud instances.

Thanks

Bhushan

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