Can not attach pdf files to issues

Jira shows: Cannot attach file xxxxxx.pdf: Unknown server error (500).

I am able to attach any other type of files.

3 answers

1. To be able to attach files, your JIRA administrator must have enabled file attachments.

2. Make sure file attached has not exceeded 10 MB> By default, the maximum size of any one file is 10MB, although this limit can be customised by your JIRA administrator.

3. File names cannot contain any of these characters: '\', '/','\"', '%', ':', '$', '?', '*'.


Got a similar problem, but none of Raul's hints help. A colleague tried to attach a file "FAQ.pdf", which is 170 kB in size. And he gets Reinhard's error message. Odd enough it's also a PDF. I've got admin rights and - strange enough - I can attach that file. But the colleague can't. How can that be?

Reinhard, my PDF contains JPEG images - yours, too?

0 votes
Andy Nguyen Atlassian Team Oct 31, 2014

Hi guys,

Maybe it's late and/or you've figured out the issue, but just check this out otherwise:


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