Can not attach pdf files to issues

Jira shows: Cannot attach file xxxxxx.pdf: Unknown server error (500).

I am able to attach any other type of files.

3 answers

1. To be able to attach files, your JIRA administrator must have enabled file attachments.

2. Make sure file attached has not exceeded 10 MB> By default, the maximum size of any one file is 10MB, although this limit can be customised by your JIRA administrator.

3. File names cannot contain any of these characters: '\', '/','\"', '%', ':', '$', '?', '*'.

Rahul

Got a similar problem, but none of Raul's hints help. A colleague tried to attach a file "FAQ.pdf", which is 170 kB in size. And he gets Reinhard's error message. Odd enough it's also a PDF. I've got admin rights and - strange enough - I can attach that file. But the colleague can't. How can that be?

Reinhard, my PDF contains JPEG images - yours, too?

0 vote
Andy Nguyen Atlassian Team Oct 31, 2014

Hi guys,

Maybe it's late and/or you've figured out the issue, but just check this out otherwise:

Cheers.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 18 hours ago in Off-topic

Get to know our Atlassian User Group Leaders from Bengaluru, India

Meet @Dinesh Dhinakaran, @Vishnu Vasudeva, @Rajeev Verma, and Jamshid Nalakath: Our extraordinary AUG leaders from Bengaluru, India. These four work together to strengthen the bonds of their local co...

127 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you