Can JIRA alter priority based on email subject keywords?

Hi there. My company's JIRA is set up in a way that we have our priority on a 1-10 scale, one being super important, 10 being do it whenever.

I've seen how changing the message priority can affect the priority JIRA assigns (in our case, high priority gets a 2, regular a 7, and low a 9). However, is there a way to set the priority based on keywords in the email subject line?

For instance, "HOT" becomes a 2 priority, "IMPORTANT" is a 4, "LOW" an 8, nothing a 7, etc.


3 answers

1 accepted

Accepted Answer
2 votes

As always Andy's wiki provides the answer :

You cannot do it with the basic Atlassian Email Handlers, but you can do it with the JEMH plugin and using the directives in the subject line.

Best regards,


2 votes

You will have to write a custom email handler to achieve this. Check with Andy (author of JEMH plugin) to see if that is already possible ;)

Thanks both! I'm not our JIRA admin, just trying to help my boss find ways to improve the system. He'll bring it up to our JIRA people! Thanks again!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 6 hours ago in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

48 views 0 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you