Can JIRA alter priority based on email subject keywords?

Hi there. My company's JIRA is set up in a way that we have our priority on a 1-10 scale, one being super important, 10 being do it whenever.

I've seen how changing the message priority can affect the priority JIRA assigns (in our case, high priority gets a 2, regular a 7, and low a 9). However, is there a way to set the priority based on keywords in the email subject line?

For instance, "HOT" becomes a 2 priority, "IMPORTANT" is a 4, "LOW" an 8, nothing a 7, etc.


3 answers

1 accepted

2 votes
Accepted answer

As always Andy's wiki provides the answer :

You cannot do it with the basic Atlassian Email Handlers, but you can do it with the JEMH plugin and using the directives in the subject line.

Best regards,


2 votes

You will have to write a custom email handler to achieve this. Check with Andy (author of JEMH plugin) to see if that is already possible ;)

Thanks both! I'm not our JIRA admin, just trying to help my boss find ways to improve the system. He'll bring it up to our JIRA people! Thanks again!

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