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Can I setup customer lists inside Jira and then configure custom field for issue capture?

I'm currently evaluating Jira on a 30 day trial.

One thing I've noticed on the 'add issue' data entry page is the lack of a 'customer' field. We have several hundred customers.

I had a look at the 'custom field' docs, and I couldn't see anything that supported long lists of options.

Any suggestions for how I might implement this?

1 answer

If you add them as users in JIRA, you can use a "user picker" custom field to pick them.

is this any licensing implication for solving this using your 'users' idea?

Each user will use up a licence "seat" if they can log in.

It sounds like you could skip that - if you have one (dummy) user per customer, then you can leave them out of the "can log in" group and not use any licences, but still use them in the "user picker" field.

I can't see how to add a dummy user. Can somebody help with some idiot level instructions? Also is it possible to constrain the user list to a specific group? That way I could put all my customer users into a group, and have the list only display that group.

Go to Admin -> Users and look for "add user". Pick an indicative name and set of details for them and click create. Then go to their profile and remove them from any groups they've been added to.

You just have to be aware that those "users" will show up as possible hits when you are using the auto-complete feature of the JQL search...

Thanks for all the feedback. The options suggested are possible solutions, but the lack of a customer field in the default Jira issue data model just seems like a very odd ommission.

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