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Automatic creation of ticket

In my customer shop, JIRA is used as ticketing tool for production support engagements. If there is any exceptions in production, tickets are created manually everytime. In JIRA, is there a way to create ticket/task by system when there is an exception?

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Most of it depends on how you're trapping the exceptions, but the basic approach is simple - poke something into Jira via it's REST api

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