Automatic creation of ticket

In my customer shop, JIRA is used as ticketing tool for production support engagements. If there is any exceptions in production, tickets are created manually everytime. In JIRA, is there a way to create ticket/task by system when there is an exception?

1 answer

0 vote

Most of it depends on how you're trapping the exceptions, but the basic approach is simple - poke something into Jira via it's REST api

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

72 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you