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Access JIRA administration

mohamedI
mohamedI May 27, 2014

We are unable to access the user management page the last 48 hours.

We just have the loading icon...

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader May 27, 2014
What does your log file say?
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mohamedI
mohamedI May 27, 2014

Where can i see my log file?

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mohamedI
mohamedI May 27, 2014

I work for Desjardins Insurance, and we access the JIRA application from the IE with an URL : ://dgigdgag.atlassian.net

The employees have a session profil in a virtual Machine, so we access via software application... A support service installed the application...

Maybe i can ask for the log file... but this problem has already happened?

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_ Community Leader May 27, 2014

Hello Mohamed,

please, could you provide us more information? What's the tool/version? Any error on the log file?

Regards,

Fabio

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader May 27, 2014
In the data directory you chose on install
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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader May 27, 2014

Right, so it would have saved us a LOT of time if you had said "this is an OnDemand instance".

(I have no idea what your middle paragraph has to do with it, your VMs are irrelevant to OnDemand)

You need to raise this with OnDemand support.

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