Access JIRA administration

[mohamed Iraqi]

We are unable to access the user management page the last 48 hours.

We just have the loading icon...

[Nic Brough [Adaptavist]]

What does your log file say?

[mohamed Iraqi]

Where can i see my log file?

[mohamed Iraqi]

I work for Desjardins Insurance, and we access the JIRA application from the IE with an URL : ://dgigdgag.atlassian.net

The employees have a session profil in a virtual Machine, so we access via software application... A support service installed the application...

Maybe i can ask for the log file... but this problem has already happened?

[Fabio Racobaldo [Herzum]]

Hello Mohamed,

please, could you provide us more information? What's the tool/version? Any error on the log file?

Regards,

Fabio

[Nic Brough [Adaptavist]]

In the data directory you chose on install

[Nic Brough [Adaptavist]]

Right, so it would have saved us a LOT of time if you had said "this is an OnDemand instance".

(I have no idea what your middle paragraph has to do with it, your VMs are irrelevant to OnDemand)

You need to raise this with OnDemand support.