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Restore from Export Backup due to Corrupted DB: Best Practices

Hello, based on your analysis of my Jira project log files that I've been using for the past year, I have a corrupted database that is preventing Jira from launching.

So base on this, the steps in the link below are not applicable in my situation:

At this point all I have are the entities.xml and activeobjects.xml backup files located in the 

[app folder]\Atlassian\Application Data\JIRA\export folder.

Are there "complete wipe away and restore from backup" steps or guidelines or best practice that I could follow?


Thank you,





1 answer

0 votes
Shannon Atlassian Team Dec 18, 2018

Hi Rick,

I see that this issue is ongoing in this Community post and @Nic Brough _Adaptavist_ has been assisting you on this.

I recommend following up on that thread regarding this and we can help you from there.

I will go ahead now and close this thread as a duplicate.

Thank you for your understanding!



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