Automate JIRA Cloud ticket status once OPSGenie alert has been acknowledge

[AKMAL FAIZ BIN ADIDAN]

Hi everyone,

Currently I've setup OPSGenie and JIRA Cloud to work together, what I have so far is when JIRA ticket has been raised. Opsgenie alert will be send to oncall engineer. Once the engineer has acknowledge the alert from OPSGenie he can start working on the ticket (To Do-In Triage-In Progress)

Is there any way I can automate :

i) Once the alert has been acknowledge the ticket will auto move status from (To Do to In Triage)

or

ii) Once JIRA ticket move status from (To Do to In Triage) alert in OPSGenie will auto acknowledge

[Nick H]

Hi @AKMAL FAIZ BIN ADIDAN ,

I believe both are possible.

1) "Once the alert has been acknowledge the ticket will auto move status from (To Do to In Triage."

Opsgenie out-of-the-box cannot map to the status, In Triage. We have a few feature requests for this functionality you can follow, watch and vote for here:

https://jira.atlassian.com/browse/OPSGENIE-157

https://jira.atlassian.com/browse/OPSGENIE-605

The workaround is having Opsgenie post a comment on the issue when an alert is acknowledged. Then configure an automation rule that filters on the comment, and transitions the status of the issue. Might look something like this:

2) "Once JIRA ticket move status from (To Do to In Triage) alert in OPSGenie will auto acknowledge."

This should be possible within the integration. You'd want to edit your Acknowledge Alert action under the Alert automation rules section. By default this action filters on the status, In Progress - but you'd want to adjust that to In Triage:

Hope that helps.