Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Support Offerings for Opsgenie Customers

Opsgenie offers various channels to provide customer support. Essentials and Standard plans can receive support via in-app chat and support tickets, and Enterprise plans can receive support phone support, in addition. 


All Support Channels will put customers in contact with Opsgenie's Technical Support Team.


In-App Chat


All admins & owners of Opsgenie accounts can chat with our support team via the blue bubble in the bottom right-hand of your screen when logged into Opsgenie.




Submitting a Ticket


All Opsgenie users on non-free tiers can submit a ticket to Opsgenie support via Atlassian Support Portal -


Users will have to log in via their Atlassian Credentials, and can then select the type of issue they are running into, and select "Opsgenie" under "Which Product is this for?"



Contact-Us Page


Opsgenie users can also contact the Support team by visiting the Opsgenie Contact Us Page -


Users can log in to their Atlassian account to auto-fill their information, or can manually enter their information and submit a ticket:



Phone Support


Owners and admins of Opsgenie accounts on the Enterprise plan also have access to Phone Support for Opsgenie.


Users can call in and be routed to the on-call Support Engineer for Opsgenie if available. If there is no answer, users can leave a voicemail and our support team will get back to you as soon as possible.


Phone Number: +1 (571) 748-7000


Most technical issues are better resolved via chat/ticket as it allows our team to send access request links so we can access your account, and also allows us to send screenshots and screen recordings to supplement explanations/solutions for the user's issues or use-cases.


Support Availability


More details on Opsgenie's support offerings can be found at the link below:


In order to ensure that we continue to provide useful content, please let us know if this Article is helpful (Thumbs Up/Down). Also, to help us improve, feel free to provide additional feedback (directly in the community).



Log in or Sign up to comment
AUG Leaders

Atlassian Community Events