Support Offerings for Opsgenie Customers

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Opsgenie offers various channels to provide customer support. Essentials and Standard plans can receive support via in-app chat and support tickets, and Enterprise plans can receive support phone support, in addition. 

All Support Channels will put customers in contact with Opsgenie's Technical Support Team.

In-App Chat

All admins & owners of Opsgenie accounts can chat with our support team via the blue bubble in the bottom right-hand of your screen when logged into Opsgenie.

Submitting a Ticket

All Opsgenie users on non-free tiers can submit a ticket to Opsgenie support via Atlassian Support Portal - https://getsupport.atlassian.com/

Users will have to log in via their Atlassian Credentials, and can then select the type of issue they are running into, and select "Opsgenie" under "Which Product is this for?"

Contact-Us Page

Opsgenie users can also contact the Support team by visiting the Opsgenie Contact Us Page - https://www.atlassian.com/software/opsgenie/contact#/

Users can log in to their Atlassian account to auto-fill their information, or can manually enter their information and submit a ticket:

Phone Support

Owners and admins of Opsgenie accounts on the Enterprise plan also have access to Phone Support for Opsgenie.

You can see the support number from the in-app chat, if you're an Enterprise customer. 

Users can call in and be routed to the on-call Support Engineer for Opsgenie if available. If there is no answer, users can leave a voicemail and our support team will get back to you as soon as possible.

Most technical issues are better resolved via chat/ticket as it allows our team to send access request links so we can access your account, and also allows us to send screenshots and screen recordings to supplement explanations/solutions for the user's issues or use-cases.

Support Availability

More details on Opsgenie's support offerings can be found at the link below:

https://www.atlassian.com/software/opsgenie/sla

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