Welcome to the Opsgenie Migration group. This group is designed to be a supportive forum for discussing migrations from Opsgenie to Jira Service Management or Compass.
We encourage you to take your time reading through this page as you familiarize yourself with the group and your migration. Please don’t hesitate to leave any questions in the comments—we understand that this is a significant transition for many teams, and we’re here to assist you in navigating it.
Continue reading to learn more about next steps for planning an Opsgenie migration. You can also sign up for our upcoming Opsgenie migration AMA on March 27th, 2025 to get an overview of the process and get your questions answered live.
👋 Looking for something specific? Feel free to skip ahead to the section you need:
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Key dates for Opsgenie customers
As you may have already seen, we recently announced the impending end of sale and end of support for Opsgenie. In light of that announcement, we’re encouraging Opsgenie customers to move to either Jira Service Management or Compass. Please note these key dates as you consider your next steps:
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Opsgenie end of sale - effective June 4th, 2025: Beginning on this date, customers will no longer be able to purchase or sign up for Opsgenie. This applies to purchases directly from Atlassian (on atlassian.com, or from the Atlassian sales team) as well as partners and resellers. Edition upgrades and downgrades will not be available after this date. Renewals will still be allowed after this date, so long as the subscription term concludes before the end of support date below.
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Opsgenie end of support - effective April 5th, 2027: On this date, access to Opsgenie will be shut off, and the product will no longer accessible. At this point, any unmigrated customer data in Opsgenie will also be deleted.
→ Read the full announcement
Opsgenie migration options
There are two options to migrate your data and configurations without service interruption via the migration tool: move to Jira Service Management for robust end-to-end incident management, or move to Compass for alerting and on-call scheduling features alongside an intuitive software component catalog.
We’ve created an in-product migration tool that will guide your team through the migration process, and suggest the best destination product for your team based on your current Opsgenie usage. The recommendation engine analyzes your site’s Opsgenie usage, and provides a customized suggestion to help you make an informed decision.
Opsgenie owners can access this tool by navigating to Settings > Migrate Opsgenie. Please note: this migration tool has begun rolling out today (March 4th) and will be available to all Opsgenie customers within the next few days.
→ Learn more about your migration options
| 👋 If you’re using an Opsgenie site bundled with Jira Service Management, and are already in the process of transitioning to Jira Service Management, you will not need to undergo the migration process described on this page—read more about that transition process here. |
Opsgenie migration process
Moving your Opsgenie data to Jira Service Management or Compass is, in most cases, a largely automated process. Once your migration is scheduled, we’ll migrate your data, configurations, users, and teams to the product you chose, and provide a detailed list of remaining steps to complete the migration.
There’s no downtime during this transition; you’ll have access to both products during this time, with data synced across both Opsgenie and your destination product for up to 120 days (at which point Opsgenie will be turned off by default).
→ Read more about the migration process
Key migration resources for you & your team
