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notification using @ doesn't work

mentioning some one to send a notification using @ doesn't function. 

1- it doesn't suggest any username 

2- it turns to flat text if you put username manually.

 

I am new to Jira,

2 answers

0 votes
Iago Docando Community Leader Feb 01, 2021

I take you're trying to do that in the comments within an issue of a particular project.

Has the user you are trying to mention the needed permission to see that project?

Boa tarde!
Realmente após algumas melhorias feitas no Jira, o @ esta estranho.

2 Sugestões.

1º - Verifique se o usuário em questão esta com acesso (se na lista de pessoas ele não esta em uma organização diferente do que o chamado)


2º - Tente marcar o usuário com o formato antigo, ao invés de @.
É importante mencionar que isso só funciona para a antiga visualização de tickets(old issue view).

Tem alguns chamados referente a isso, como o: https://jira.atlassian.com/browse/JSDCLOUD-1476

Oi, Ariel.

Acho que Maziar Hadian pode nao falar portugues. Por regra geral é boa ideia responder uma pregunta no mesmo idioma no que a gente faz a pregunta.

Desculpa meu portugues (na verdade portuñol, rsrsrs).

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