Created Oct 5, 2021, Last active May 14, 2024
I need to create custom fields for our customers to be able to give us the information that we need to help them. When I try to add fields, only templated ones are available (although I can update th...
Hello, I'm looking for some guidance on Jira Service Desk where we currently have support queues set-up in our ITSM tool by location and or software specialty. Can you provide some guidance on ...
I have a task with person A as reporter and I have no problem using the @ in front of the person name in a comment which I want to send to that person. However if I also want to send to p...
When a user emails an issue in via the email channel they get an initial email, but when an agent creates an issue on behalf of a user, and sets the 'reporter' to the users email address (after creat...
...o my surprise, I cannot define versions for each component. The versions are per project! Am I missing something? How can I properly setup that? I also would like to have tickets to be public to e...
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Service Management Fundamentals
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
ITSM
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
Hi, i have a question/suggestion for the story points segregation. In my project we are facing same confusion and problem every time during the sprints. The problem is that it's hard to...
Here is a scenario. Normal request received in JSD. Create a new linked issue (causes by) to a Jira s/w project (we have a Jira cloud s/w) for the dev team. The dev team is supposed to be reading/...
We have existing customer records from a different project and is testing Service Desk. How can we preload their records into the Customers list without them starting all over again? i.e. Without wa...
I would like to get all themes and initiatives under the themes together with the scheduled start and scheduled end from the portfolio for JIRA - public api I can see get service endpoints for p...
It is strange that only myself in my team is experiencing this issue. I cannot scroll down/up in an issue i have opened. the scroll bar is missing the page doesnot react to the scroll-button of t...
Today we can't see the login area and we are now at the setup page does anyone encounter this issue suddenly after you input and create users and creating everything, on the next day you are at the...
Hi Sir, I already asked our admn to grant me the right (add me to the "service team") But I don't have the same permission as other team members when I open a ticket, the information ...
I am in the process of creating a JIRA service Desk with a link to Confluence for use as a Knowledgebase as well as using a Version One Application to fetch information for the service desk and knowl...
I have a number of legacy and internal service desk projects that I want to hide from our customer portal. How can I hide a service desk project from the Customer Portal?
How can I merge tickets in Jira Service Desk?
For users new to Jira Service Management and the experts who love them!
Copied to clipboard