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Here is a scenario.
Normal request received in JSD.
Create a new linked issue (causes by) to a Jira s/w project (we have a Jira cloud s/w) for the dev team.
The dev team is supposed to be reading/action on the issue within 2 hours from created time. They did not do so.
Is there any kind of feedback we can read back from Jira s/w that tells us no action is taken and trigger some kind of email or warning? Like if there is 15 minutes before 2 hours then an email is sent to the dev team, label their issue etc.