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don't have full functions

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October 18, 2018

Hi Sir,

I already asked our admn to grant me the right

(add me to the "service team")

Screen Shot 2018-10-17 at 10.34.47.png


But I don't have the same permission as other team members

when I open a ticket, the information i can get is limited

and the layout is different too


this is mine



and this is my team member



not sure what is wrong and how to make it right

Thank you.


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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2018

Hi Ken,

To be able to see tickets on service desk you must have a service desk license (be part of the group jira-servicedesk-users) and also your admin must add the "Service Desk Team" role in the desired project.
Can you please check with your administrator if you have an SD license?


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