I already asked our admn to grant me the right
(add me to the "service team")
But I don't have the same permission as other team members
when I open a ticket, the information i can get is limited
and the layout is different too
this is mine
and this is my team member
not sure what is wrong and how to make it right
To be able to see tickets on service desk you must have a service desk license (be part of the group jira-servicedesk-users) and also your admin must add the "Service Desk Team" role in the desired project.
Can you please check with your administrator if you have an SD license?
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events