Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

don't have full functions

Ken
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 18, 2018

Hi Sir,

I already asked our admn to grant me the right

(add me to the "service team")

Screen Shot 2018-10-17 at 10.34.47.png

 

But I don't have the same permission as other team members

when I open a ticket, the information i can get is limited

and the layout is different too

 

this is mine

picturemessage_3c5sp2zd.s4b.png

 

and this is my team member

 

picturemessage_scdllctn.fiw.png

not sure what is wrong and how to make it right

Thank you.

 

1 answer

Suggest an answer

Log in or Sign up to answer
0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2018

Hi Ken,

To be able to see tickets on service desk you must have a service desk license (be part of the group jira-servicedesk-users) and also your admin must add the "Service Desk Team" role in the desired project.
Can you please check with your administrator if you have an SD license?

Regards,
Angélica

TAGS
AUG Leaders

Atlassian Community Events