wrong issue type classification and workflows by issue type


We have a JIRA project with a list of issue types, to simplify, tasks or bugs.  We have two different workflows, one for tickets type bugs and another one tickets type tasks. All this is working perfect. 

The problem comes when the first classification for the ticket is made wrong, the ticket was created as a bug but later we realise is not a bug is a task and we want to re-categorise the ticket.  As the type task is in another workflow we do not have the value task in the dropdown for issue type. 

How can we do that? How can we classify again the tickets? 

Thanks for you help.




1 answer

Hi again, 


I found the answer, there is an option to Move tickets from one project to another one. 

In my case I just say that the project remains the same but the issue type is different, so it picks the correct workflow. 




Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,801 views 18 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you