workflow review

I am trying to step our install so that when our analysts submit software changes they go into a review step, in which a couple of people with the correct permissions will be allowed to approve the ticket and move it into the open status..... any help would be great!

2 answers

This widget could not be displayed.

First off, have you created a new status for the review process? If you haven't, you would want to create a new one for this.

Once this new status has been created, you can proceed with the following steps:

  1. Create a new step called In Review in your workflow.
  2. Create two new transitions:
    1. from the step before the review process to enter this step. Maybe call this Submit for Review. An example for this would be after In Progress?
    2. from In Review step to the next step. Maybe Resolve Issue?
  3. Once this has been done, time to input validation. Install the JIRA Suite Utilities plugin (if you're on OnDemand, this plugin has been installed).
  4. Create a new group for the reviewers only, and add the mentioned users to this group.
  5. Edit the transition Submit for Review and add a new condition called User in Group*. Ensure that the group to check is the group created in the previous step.
  6. That's it! Apply this workflow to a workflow scheme (if haven't already) or save your new workflow.

* you can also use the User in Role condition in case you would like to use project roles for this.

Hope this helps!

This widget could not be displayed.

If you're able to get JIRA workflow toolbox, you can set a condition/validator on the workflow to only allow the current user to progress to open status if they're in x project role.

https://marketplace.atlassian.com/plugins/com.fca.jira.plugins.workflowToolbox.workflow-toolbox

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

578 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you