when i'm opening a ticket in outlook, clicking on the phone number field causes the form to blink

Ron Williams December 4, 2024

 

when i'm opening a ticket in outlook, clicking on the phone number field causes the form to blink. Then all the fields I have already filled in go blank. It takes several clicks to get it to act right.

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Tomislav Tobijas _Koios_
Community Leader
Community Leader
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December 7, 2024

Hi @Ron Williams ,

Are you using Jira Cloud for Outlook application in this case?

Also, what type of the field is phone number? Another information that might be useful is whether you are using a desktop or web Outlook app.

As this is an official Atlassian app, you can reach out to Atlassian Support for them to check it out as well.

Cheers,
Tom

Ron Williams December 9, 2024

Thanks, I had our admin remove and readd the field and he changed a "required" property. Now I see not only the phone number used previously but email addresses as well. I think it was a caching issues.

Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 9, 2024

@Ron Williams Seems something like "Have you tried turning it off and on?" could be used in this case as well 😄

I'm glad you managed to sort it out.

Ron Williams December 11, 2024

Still happening.  It does not like the phone number field and it keeps crashing.

 

Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 12, 2024

Hmm, please try to reach out to Atlassian Support for further assistance on this. You might need to provide HAR or some other additional files for them to be able to debug this.

If you manage to find the root cause, I believe everyone would appreciate if you could share it here.

Cheers,
Tom

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