when i'm opening a ticket in outlook, clicking on the phone number field causes the form to blink

[Ron Williams]

when i'm opening a ticket in outlook, clicking on the phone number field causes the form to blink. Then all the fields I have already filled in go blank. It takes several clicks to get it to act right.

[Tomislav Tobijas _Koios_]

Hi @Ron Williams ,

Are you using Jira Cloud for Outlook application in this case?

Also, what type of the field is phone number? Another information that might be useful is whether you are using a desktop or web Outlook app.

As this is an official Atlassian app, you can reach out to Atlassian Support for them to check it out as well.

Cheers,
Tom