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what are queues

Ian Cadwallader
Ian Cadwallader November 15, 2015
 
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Joel Chuah1
Joel Chuah
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November 15, 2015

https://confluence.atlassian.com/servicedesk/queue-jira-service-desk-660967507.html

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Paulo Hennig
Paulo Hennig
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Atlassian Team members are employees working across the company in a wide variety of roles.
November 24, 2015

Hello Ian,

Basically, the Service Desk queue will gather only issues from the Service Desk project you are in (You can't add tickets from Service Desk project B when you're in Service Desk project A). So you can have different queues related to reporters, issue types and other preferences that you can set which will allow to you have a better organization related to the incoming tickets.

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