It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

what are queues

Ian Cadwallader Nov 15, 2015

2 answers

0 votes
Paulo Hennig Atlassian Team Nov 24, 2015

Hello Ian,

Basically, the Service Desk queue will gather only issues from the Service Desk project you are in (You can't add tickets from Service Desk project B when you're in Service Desk project A). So you can have different queues related to reporters, issue types and other preferences that you can set which will allow to you have a better organization related to the incoming tickets.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

9,993 views 46 44
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you