Basically, the Service Desk queue will gather only issues from the Service Desk project you are in (You can't add tickets from Service Desk project B when you're in Service Desk project A). So you can have different queues related to reporters, issue types and other preferences that you can set which will allow to you have a better organization related to the incoming tickets.
Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...
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